1. What the programme is
Baleds sends text messages about orders you have placed with us: that an order was received, that a part has arrived and is ready for pickup at the counter, that an order has shipped, and that something is delayed or on backorder. We also send notices tied to your account, such as that it has been approved or that its credit terms have changed.
We do not send advertising, promotions, offers or any other marketing by text. If you ever receive one from us, it is a mistake and we want to hear about it.
2. How you join, and that you do not have to
By giving us your mobile number and ticking the box at baleds.com/text-alerts, on the registration form or at checkout, or by asking someone at the counter to add you. Nobody is signed up because they bought something or because we have their number on file.
Agreeing to texts is not a condition of buying anything from us. You can buy on exactly the same terms without it, and we will keep emailing you either way.
3. How often, and what it costs
Message frequency varies by how often you order — a customer who orders weekly hears from us more than one who orders twice a year. We send no recurring scheduled messages at all; every message is tied to something that happened to one of your orders.
We charge nothing for the texts. Message and data rates may apply from your own mobile carrier, and that is between you and them.
4. Stopping them
Reply STOP to any message. The texts end straight away and we will send one final message confirming it. You can also ring the counter or email customersupport@baleds.com and ask to be taken off.
Stopping the texts does not close your account, cancel an order or change your pricing. It only ends the messages. If you want them back later, opt in again the same way you did the first time.
5. Getting help
Reply HELP to any message and we will reply with how to reach a person. You can also email customersupport@baleds.com.
6. Carriers, delivery and devices
Mobile carriers are not liable for delayed or undelivered messages. We send each message when the event happens, but we cannot guarantee that your carrier delivers it, or when. Do not rely on a text as the only confirmation that an order is ready — your account on this site always shows the current status, and the counter can tell you on the phone.
Texts are sent to the number you gave us. If you change numbers or give up a number, tell us, so that messages about your orders do not go to whoever is given that number next.
7. Your number
We use your mobile number to text you about your own orders. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent are not shared with any third party apart from the messaging provider that carries the message to your handset on our behalf. Our full Privacy Policy says what else we hold and why.
We keep a record of when you agreed, and of the exact wording you agreed to, for as long as we may need to show that the consent was given — and we keep the record of a STOP for the same reason.
8. Contact
Questions about these terms or about a message you received: customersupport@baleds.com.
Questions about any of this: customersupport@baleds.com.