1. What we collect
When you apply for a trade account: your business name and address, the name, email address and telephone number of your contacts, your contractor licence number, your resale certificate where you claim a tax exemption, and trade or bank references where credit terms are requested.
When you use the site: what you searched for, what you looked at, what you quoted and ordered, the equipment you save to your account, and the technical records any web server keeps — your IP address, your browser type, and the time of each request.
When you contact us: what you asked and what we answered, because a counter that cannot see what was promised last week is no use to you.
2. What we do with it
To price, quote, ship and invoice your orders; to decide and review credit terms; to answer you; to tell you about your own orders; to keep the records tax and business law require us to keep; and to work out which parts to stock and which fitment data to buy.
We use it for our own business. We do not sell it, rent it, or trade it.
3. Who else sees it
Only those who have to: the carrier who delivers your order, the manufacturer or supplier when a part is drop-shipped or a warranty claim is made, our payment processor, and the professional advisers and infrastructure providers who help us run the business — each under an obligation to protect it.
We will also disclose information where the law requires it.
4. Card payments
Card details are entered directly with our payment processor and are not stored on our systems. We hold a record that a payment was made, the amount, and the last four digits — never the full card number.
5. Cookies
This site uses one cookie, to keep you signed in, and one to remember your quote list. Both are necessary for the site to work. We run no advertising trackers and no third-party analytics.
6. How long we keep it
Account, order, invoice and tax records for as long as the law requires and as long as we may need them to defend a claim. Applications that are declined are kept long enough to show why the decision was made. Technical logs are kept for a short period and then discarded.
7. Security
Access to customer records is limited to the staff whose job needs it, and is controlled by role. Traffic to this site is encrypted. Access to tax documents held against an account is logged. No system is perfectly secure, and we do not claim otherwise.
8. Your choices
Ask us for a copy of what we hold about your account, or to correct it, at customersupport@baleds.com. Some records we are obliged to keep even when asked to delete them, and where that applies we will say so.
This is a business-to-business site and is not directed at children.
9. Contact
Questions about this policy: customersupport@baleds.com.
Questions about any of this: customersupport@baleds.com.